Is Carma legit? Here's what customers are saying

Team Carma
Team Carma
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Is Carma legit? Here's what customers are saying

Buying a used car is often considered one of the most stressful experiences a consumer can have. Between the fear of "buying a lemon," and the rise of online scams, it’s natural to ask: is Carma legit?

The short answer is yes.

Carma is a publicly listed Australian company (ASX: CMA), backed by over $100 million in global investment, and the exclusive preferred used car dealership of the NRMA. Unlike traditional marketplaces, we own every car we sell, ensuring each vehicle meets a rigorous mechanical and cosmetic standard before it ever reaches your driveway.

TL;DR: why you can trust Carma

  • Public accountability: publicly listed company on the ASX.
  • NRMA verified: the exclusive preferred used car dealership of the NRMA.
  • Buying, without the risks: 7 days to drive and decide, or return it for a full refund.
  • Expertly certified: rigorous inspection & reconditioning processes.
  • Customer approved: rated 4.7/5 stars across Google and ProductReview.

A new standard for used cars in Australia

Carma was founded in 2021 by Lachlan MacGregor and Yosuke Hall with one goal: to fix a broken industry. They realised that for most Australians, the problem wasn't finding used cars in Australia, it was finding ones you can actually trust. To solve this, they built a vertically integrated model. Rather than hosting ads for other people’s cars, Carma buys the best 10% of vehicles available, inspects and reconditions them in-house, and sells them directly to customers online. This end-to-end transparency is why Carma has grown into a leading digital dealership, with a team of over 185 people delivering the Carma experience to Aussies across NSW.

Financial transparency: listed on the ASX (CMA)

One of the strongest indicators that a company is legitimate is its financial transparency. In late 2025, Carma officially listed on the Australian Securities Exchange (ASX: CMA), raising $100 million in its IPO.

Being a public company means we operate under strict Australian regulations. Our financial health, leadership, and business practices are a matter of public record. Not to mention our growth is fueled by major global investors like Tiger Global and Five V Capital, who only back companies with proven, ethical business models.

The NRMA: a partnership built on trust

In the world of Australian motoring, no name carries more weight than the NRMA. As such, Carma is incredibly proud to be their exclusive preferred used car dealership.

And this isn't just a marketing badge. The NRMA formally endorses our inspection and quality assurance processes. One of the most common questions from first-time buyers is, “Is Carma legit?” This partnership is the clearest answer to that.

How the "Carma way" protects you

At its core, asking "is Carma legit" really means, "Can I trust Carma to deliver the car it’s promised?" Because of this, we’ve built the industry’s strongest safety net to ensure customers aren’t stuck with a vehicle they don’t love or can’t rely on.

Industry-leading Inspection & Reconditioning Centre

Every Carma car goes through a state-of-the-art, 35,000sqm inspection and reconditioning centre in St Peters. There, certified technicians check everything from engine diagnostics and brake pad thickness to the smallest interior electronics. If a car doesn't meet our insanely high standards, it won’t make it onto the website.

7 days to drive and decide (your money-back guarantee)

Does anyone really think a 10-minute test drive with a salesperson is enough to understand a car before buying? With Carma, you get 7 days to test the car in your everyday life. Does it fit in your garage? Is there room for the kids' car seats? If you aren't 100% happy by day seven, return the car for a full refund.

3-month warranty

Every Carma car comes with a 3-month / 5,000km warranty and 12 months of NRMA Roadside Assistance included. Basically, we stand by the quality of our cars long after the Carma truck leaves your driveway.

Simple, stress-free and when the car was delivered, I felt like a kid in a candy store! - Rowan, Toyota RAV4

Social proof: Carma reviews from real Aussies

But don't take our word for it. Our legitimacy is reflected in the hundreds of 5-star Carma reviews we’ve received on independent platforms like Google and ProductReview:

Why our customers are choosing the Carma way

5 out of 5 stars
Working with Carma was a dream! Buying a car with all your savings can be terrifying - but Carma was awesome at supporting me through all the stages of purchase. They put me at ease with all the inspection reports and thorough customer service. What a special experience! I highly recommend these people to you if you want a stress free and amazing used car purchase. Honest, thorough and they go the extra mile to make...
Deborah S
24/04/25
MG MG5 2024
5 out of 5 stars
Wow what a service. The most pleasant experience selling my car. Not having to deal with fake people and stress of selling private Carma was able to help ease all that for us. This way of selling was a first for me From first contact via email to having car valued. The ease of doing this was fantastic. Got what i wanted and Daniel was an absolute gentleman to deal with. Can not recommend highly...
Denise G
1/4/2025
5 out of 5 stars
We found our perfect preowned Hyundai Tucson 2021 on Carma. The whole process was professional, transparent and smooth. Customer service is excellent! We fell in love with the car as soon as we saw it on the collection day. The staff that hand over the docs for us to sign and went through all the services that has been done to this car before they sold it to us. They offer 7 days return free guarantee...
Trang L
28/3/2025
HYUNDAI TUCSON 2021
5 out of 5 stars
I had an amazing experience with Carma! They made the car financing process so simple and stress-free. The team was professional, helpful, and kept me informed every step of the way. Thanks to their support, I got a great deal and am thrilled with my new car. Highly recommend Carma!
Wei W
13/3/2025
CHERY OMODA 5 2023
5 out of 5 stars
I saw the car and price and thought it was too good to be true, but I contacted Carma anyway. The information supplied was comprehensive. Todd was fantastic as was Lauren. Carma offered a very good trade-in price. On delivery, the car was everything I had hoped for. The whole process was seamless and smooth as silk. What a great way to buy!
Warren M
6/3/2025
KIA CERATO 2022
5 out of 5 stars
Excellent Quality – I decided on a whim to buy a car online from Carma. Everyone I mentioned the dreaded word “online” to was horrified. My experience with Carma was phenomenal, resulting in the delivery of a 2016 Corolla hybrid directly to me after several days. Immaculate condition inside and out, four new tyres, 6months rego plus 1year NRMA service. And the 7day cooling off period after which you are able to send back an unsatisfactory...
Julia B
27/1/2025
TOYOTA COROLLA 2016
4.7 out of 5 stars
4.7(873)
View allView all reviews on Google
4.8 out of 5 stars
4.8(407)
View allView all reviews on Product Review

Final verdict: is Carma legit?

If you find yourself asking, ‘is Carma legit?’ rest easy knowing that not only is Carma legitimate, we’re also redefining what it means to buy or sell a used car in Australia. By removing the middleman, pressure, and risk, Carma leaves you with nothing but a high-quality car you can count on and an experience that’ll blow you away.

In the market for a new, used car? Buy or sell the better way with Carma.

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