Hello. How can we help you?

Got a question, need a hand, or just want to share some feedback? Our friendly customer service and finance experts will be happy to help you.

Popular questions

Our cars are hand picked from a vast number of major institutions including auctions, major finance companies, fleet companies and franchise dealerships. Some are also privately sourced from individuals and companies.

All cars sold by Carma are at our location in Alexandria, Sydney. Coming soon to other major Australian cities.

We do things differently at Carma. The listed price for every car we sell is the honest, transparent real sale price for that car. It’s not pre-inflated with the expectation that you’ll have to negotiate and guess how much we’ll sell it to you for. Instead, we have fixed prices that are informed by up-to-date market valuation data to ensure that all of our car prices are competitive.

Simply, we’ve pre-negotiated the price so you don’t have to.

Because Carma operates online and will deliver your car to you, we don't offer test drives prior to purchase. However, our 7 day promise gives you the opportunity to drive and experience the car in your everyday life. If you find that it's not right for you, then you can return it (conditions apply).

The 7 Day Return promise is offered on all cars sold by Carma. If you decide the car you purchased from us isn't right for you, you can return it for a full refund by telling us within 7 days of delivery. Terms and conditions do apply to the 7 Day Return guarantee, and can be viewed in full here: Terms & Conditions

Every Carma car is put through its paces in our state-of-the-art test facility, and certified by a team of mechanical and technical experts, so you can be confident it’s met our high quality standards.

Our checklist covers:

  • Exterior

  • Interior

  • Mechanical

  • Road test

  • Safety

  • Technology

  • Driver comfort

  • Vehicle data

Explore the full Carma Checklist here.

All cars sold by Carma will have a minimum of 3 months registration. For information about the registration expiry date for a specific car, please contact our friendly customer service team.

Yes, all Carma cars will come with a 3 month warranty provided by us. Some newer cars may also have a manufacturer warranty, for more details on a specific car please contact our customer service team.

All cars sold by Carma have log books and up to date history supplied with them. Where cars have on-board service history, this is also verified by us. You’ll find service history information included on the product page for each of our cars.

We'll deliver your new Carma car to your home on one of our delivery trucks on a day and time that suits you. Upon arrival, our delivery team member will give you a complete tour of the car and manage all final documents.

Get in touch with us

Send us an email

We'll make sure your email is connected with the friendly customer service team member, expert finance consultant or passionate car-lover who's best placed to help you out. You can reach us at hello@carma.com.au.

Call or text us

Our friendly customer service and finance team members are available to take your call or respond to your text during the hours shown here. If you need to get in touch with us outside these times, we suggest sending an email instead.

02 8319 3210 or 0481 612 333

Customer service hours

8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
9:00 am - 6:00 pm
9:00 am - 6:00 pm