Privacy policy

This policy explains how and why we collect, use, hold and disclose your Personal Information.

”We”, “us” and “our” means Click Car Australia Pty Ltd trading as Carma (ABN 34 648 842 362) of 134 Euston Rd, Alexandria NSW 2015.

You consent to us collecting, holding, using, and disclosing your Personal Information in accordance with this policy.

What is personal information?

Personal Information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.

‘Sensitive information’ is a special category of Personal Information. Sensitive information includes information about an individual’s racial or ethnic origin; political, religious, or philosophical beliefs; political, trade or professional memberships; sexual orientation or practices; criminal record; health information; genetic information; and biometric information that is used for the purpose of automated biometric verification or identification, and biometric templates.

What personal information do we collect and hold?

We collect Personal Information from you and about you when you interact with our website, marketing campaigns, services and/or when you contact us (e.g call us, send us an email or interact with us via social media such as Facebook, Tik Tok, Instagram, Twitter and Snapchat), purchase products from us.

The Personal Information we collect may include, but is not limited to:

  • Name;
  • Contact information (e.g. email address, phone number);
  • Employment history (if you apply for a job with us);
  • Your history of purchases;
  • Date of birth;
  • Postal address;
  • Payment information;
  • Other information you provide to us voluntarily.

We collect Personal Information through various means, including but not limited to the following:

  • When you register an account with us
  • When you place an order or make a purchase
  • When you engage our services
  • When you participate in surveys, competitions or promotions
  • When you contact our customer support
  • When you interact with our online ads on Google, Bing or social media

If you interact with us via a social media platform you agree to allow us to receive information about you from the social media platform, which may include your Personal Information (if you directly communicate with us via the social media platform), information about your visits and interaction with our website.

We may also collect personal information about you from third parties. For example, if you link, connect or log in to our platform with a third-party service (e.g. Google, Meta, Facebook etc) then you direct the service to send us information about you such as your profile information. your registration or friends list etc.

We do collect sensitive information and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).

If you provide us with personal information about another person, please make sure that you tell them about this Privacy Policy.

Cookies and similar technology

We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website. We may collect information about how you access, use, and interact with the website.

We also use a range of other tools such as Google Analytics and Mouseflow to collect information about how you use, access, and interact with our website. This information may include:

(a) the location from which you have come to the site and the pages you have visited;

(b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system; and

(c) Data collected with Google Analytics is shared with other Google services. Google may use the data to contextualise and personalise the ads on its own advertising network.

You can opt out of having your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on, which you can find here: https://tools.google.com/dlpage/gaoptout/

The add-on prevents Google Analytics Javascript from sharing information with the Google Analytics about website visit activities. For more information on the privacy practices of Google, please visit the Google Privacy & Terms webpage: https://policies.google.com/privacy

Why do we collect, hold and use your personal information?

We collect, hold, and use your Personal Information so that we can:

(a) provide you with products, and manage our relationship with you;

(b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;

(c) comply with our legal obligations and assist government and law enforcement agencies or regulators;

(d) identify and tell you about other products or services that we think may be of interest to you; or

(e) consider you for jobs that you apply for with us.

If you do not provide us with your Personal Information, we may not be able to provide you with our products, communicate with you, consider you for jobs with us or respond to your enquiries.

How do we store and hold personal information

We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect the Personal Information that we hold from misuse, interference, or loss, and from unauthorised access, modification, or disclosure.

These processes and systems include: (a) the use of identity and access management technologies to control access to systems on which information is processed and stored;

(b) requiring all employees to comply with internal information security policies and keep information secure;

(c) requiring all employees to complete training about information security; and

(d) monitoring and regularly reviewing our practice against our own policies and industry best practice.

We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

Who do we disclose your personal information to, and why?

We may transfer or disclose your Personal Information to our related companies.

We may disclose Personal Information to external service providers so that they may perform services for us or on our behalf. For example, we may use a third-party provider to undertake recruitment related criminal history and medical checks on our behalf.

We may also disclose your Personal Information to third parties that we consider may have products of service, which may be of interest to you. These third parties would include, but not limited to insurance companies such as.

  • Automotive Finance - Australian Credit Licence No. 483211
  • Plenti Finance - Australian Credit Licence No. 449176
  • Wisr Finance - Australian Credit Licence No. 458572
  • Lodge IQ Pty Limited - Australian Credit Licence No. 510399
  • Drive IQ Technology Pty Limited
  • Harrier-National (Sales) Pty Ltd
  • National Roadside Assist Pty Ltd

We may also disclose your Personal Information to others where:

(a) we are required or authorised by law to do so;

(b) you have consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or

(c) we need to share it with data processors to operate our business and provide products to you.

If the ownership or control of all or part of our business changes, we may transfer your Personal Information to the new owner.

Do we disclose personal information to overseas recipients?

We may disclose your Personal Information to recipients which are located outside Australia.

Those recipients are likely to be in Indonesia, Vietnam and the United States of America

Do we disclose your personal information for marketing?

We will use your Personal Information to offer you products we believe may interest you, but we will not do so if you tell us not to. These products may be offered by us, our related companies, our other business partners, or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication. ‌

Request to delete your personal information

You have a right to request that we delete any personal information we hold about you and we will honour that request, provided we are not required to keep it under another Australian law or court/tribunal order or that it is impractical to do so. ‌

Access to and correction of your personal information

You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.

There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up-to date and correct. However, with a client portal you can also access and correct some of your Personal Information that we hold about you.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Contact details

If you have any questions, comments, requests, or concerns, please contact us at: privacy@carma.com.au

Changes to this policy

From time to time, we may change our policy on how we handle Personal Information or the types of Personal Information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.

Last update: 2nd May 2024