Inside Carma quality
Take a closer look at how our expert processes make every Carma car stand out.
Every Carma car is inspected and reconditioned to a standard far above industry norms.
Before it ever goes live, every Carma car undergoes a rigorous, multi-stage inspection in our purpose-built facility, where our technicians check, test and verify every detail across safety, performance and presentation.
We combine manufacturer-grade diagnostics with hands-on expertise to ensure each vehicle meets the high standards we stand behind. It’s these quality assurance processes that have made Carma the exclusive preferred used-car dealership of the NRMA.
We carefully inspect the entire exterior of every car to ensure it meets our standards for condition and presentation.
This includes assessing the paintwork and body panels for dents, scratches and scrapes, reviewing the glass and exterior trims, and examining the wheel rims for any cosmetic or impact-related damage.
Inside the car, we meticulously assess overall condition and functionality.
We check for any cuts, rips, tears or burns in the upholstery, ensure all trim pieces are secure and undamaged, and confirm the infotainment system is fully operational.
Every car is thoroughly checked for reliability and safety, starting with a full mechanical inspection of the engine, transmission and drivetrain.
Our experts then take the car on a test drive to assess its real-world performance and handling. We complete a roadworthiness inspection of brakes, suspension and steering, and test the battery, replacing it if needed. Finally, we confirm the car meets all safety and compliance requirements before sale.
Full transparency means you’ll always know exactly what to expect.
If we notice an imperfection during a car’s initial inspection, we’ll decide whether to fully repair it or bring it within our standards using touch-up methods. Anything that remains is clearly highlighted in the listing’s imperfections gallery with close-up photos.
This includes scratches, stone chips, paint marks, minor interior wear, and small dents.
Our imperfections gallery means you know exactly what you're getting.
Understand when we repair or photograph exterior imperfections like scratches, chips or dents.
We’ll repair and/or photograph:
Cosmetic tyre scuffs are considered normal use and not treated as imperfections.
Learn when we repair or photograph interior imperfections like tears or stains.
We’ll repair and/or photograph:
We’re proud to partner with the NRMA, one of Australia’s most trusted automotive organisations. Through this partnership, our inspection, reconditioning and quality assurance processes are independently verified, reinforcing the high standards every Carma car must meet.
It’s an added layer of assurance that each car has been prepared with care, transparency and attention to detail, well beyond what’s typically expected in the industry.
Take a closer look at how our expert processes make every Carma car stand out.
With unbeatable quality and the peace of mind of 7-day returns, there's simply no better way to buy a used car. Start your search today.
